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Send Offer Letters Through Hire

This guide explains how to send Offer Letters to candidates in Hire before they are onboarded.

Updated today

What's covered in this guide?:

This feature is available for users who have enabled Workforce HR.

Enable Offer Letters in Hire

To enable Hire for your organisation:

  1. Ensure HR is turned on for your organisation

  2. Navigate to Hire > Settings > Stages

  3. Open the Offered stage

  4. Check Send documents and contracts

  5. Save your changes

Send an Offer Letter from Hire

Offer Letters are sent when transitioning a candidate to the Offered stage.

Step 1: Move the candidate to Offered

  1. Open a candidate application in Hire

  2. Change the stage to Offered

You will see a modal asking if you want to send an Offer Letter.

  • Skip for now – moves the candidate to Offered without sending an Offer Letter

  • Continue to Offer Letter – opens the Offer Letter workflow

Note: Skipping allows you to mark a candidate as Offered without sending documents immediately.

Step 2: Review and prepare the Offer Letter

  1. Complete the first page (this page still references Contracts and Onboarding)

  2. Continue to the Offer Letter review page

  3. Fill in any required fields

  4. Review attached documents

Step 3: Send the Offer Letter

  1. Click Send Offer Letter

  2. An email is sent to the candidate with the Offer Letter attached

Once sent, the Offer Letter status is visible on the candidate profile.

Candidate Experience

What the candidate sees after the Offer Letter is sent.

  • Candidate receives an email with a Sign Offer Letter button

  • The link opens a standalone, mobile-friendly signing page

  • Candidate can review and sign the Offer Letter

  • A confirmation page is shown after signing

Note: The Offer Letter signing URL remains active for 30 days (subject to change).

Monitor Offer Letter Status

You can track the Offer Letter status directly on the candidate profile in Hire.

Once signed:

  • A copy of the signed Offer Letter is saved to the user profile

  • Any data entered during the Offer Letter flow is pre-filled when onboarding begins

  • The candidate can proceed through Hire & Onboard without re-entering details

FAQs and Troubleshooting

Can I send an Offer Letter without onboarding the candidate?

Yes. Offer Letters are sent prior to onboarding and onboarding can begin later.

What happens if I skip sending the Offer Letter?

The candidate is moved to Offered, but no Offer Letter is sent. You can send it later by re-entering the workflow.

Can candidates sign on mobile?

Yes. The Offer Letter signing page is fully mobile-friendly.

How long does the Offer Letter link remain active?

Currently 30 days, subject to change.

Can you attach documents to Offer Letters

Yes, additional documents can be attached to the Offer Letter. Candidates can view and sign all attached documents during the signing process

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