What's covered in this guide?:
Shift Acknowledgement
Workforce's Shift Acknowledgement feature allows managers to publish shifts and have employees confirm or decline their ability to work those shifts. It is particularly useful for:
Seasonal or fluctuating industries where shifts aren't as frequent and tend to vary.
Confirming that an employee has viewed a late schedule change.
Enable Shift Acknowledgement
To enable shift acknowledgement:
Navigate to the 'Settings' > All Settings > Rota Settings > Shift Acknowledgement.
Enable Shift Acknowledgement;
Please note: you require Admin-level permissions to enable this feature.
Request Shifts be Accepted
Once you have enabled shift acknowledgement, managers will see an option that 'Shifts must be acknowledged' when publishing a schedule.
Once published, employees with shifts requiring acceptance will be asked to do so via the Workforce Mobile App. Employees can either accept or decline a shift using the respective buttons. For example:
If declining a shift, employees will be presented with an estimate of lost wages.
Until a shift is acknowledged, it will be marked as pending. Once a shift has been either accepted or declined, it will display with the respective accepted/declined status pills. For example:
Additionally, when an employee declines a shift, it will remain visible for managers in the team schedule view on mobile, giving them visibility and prompting them to reassign the shift(s).
Manage Shift Acknowledgement
Managers will receive a daily summary of all accepted or declined shifts. If a shift starts within the next 24 hours, the manager will be emailed immediately.
Note: To reduce unnecessary emails, Managers who have not logged into Workforce for 1 month will not receive this notification.
View the status of shifts requiring acceptance
To view the status of shifts requiring acceptance:
Navigate to Rotas > Manage Rotas > Shift Acceptance
Choose your columns, teams, feature types, and date range, then click Generate.
The report shows each employee's Accepted, Declined, and No response counts against their scheduled shifts.
Important: The Shift Acceptance/Acknowledgement Report only appears once Shift Acknowledgement has been enabled in Settings (see Enable Shift Acknowledgement above).
View an employee's shift acceptance history
A summary of shift acceptance is also logged against staff profiles. To view an employee's history of shift acceptance:
Navigate to Workforce > Staff.
Select the relevant staff member.
Select Time & Attendance > Schedules (may also be Rotas, depending on the account locale)
