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Job Ads - Create and post a job ad

Customise a job ad to your business needs and find the right candidate quickly with Workforce Hire.

This feature is available for users who have enabled Workforce HR.


Create a job ad

To create a job ad:

  1. Navigate to Hire > Job Ads.

  2. Click + New Job Ad at the top of the page.

  3. Choose how to start: Start from scratch, Start from a template, or Copy an existing job ad. Then click Continue.

  4. Enter the role details.

When creating a new job ad, you’ll be asked to enter details about the role, how it’s advertised, and how applicants are assessed.

Job details

These fields define the core information shown to applicants.

Title


The job title as it will appear on the job ad.

Position


The internal position this role relates to. This helps link the hire to the correct role later in the hiring process. This only shows if your account uses positions.

Location


The location where the role is based.

Pay


The pay shown on the job ad. If you’re connected to Indeed, you’ll see Minimum Pay, Maximum Pay (optional) and Pay Type instead.

More detailed pay information (such as exact rates) can be entered later when completing the hire.


Employment type

Select the employment type for this role:

  • Full Time

  • Part Time

  • Casual

This helps applicants understand the nature of the role before applying.


Job visibility

Control who can see and apply for the job.

  • Public
    The job is visible on your public jobs page and can be accessed by anyone.

  • Internal only
    The job is only visible to existing employees in the mobile app.


Additional questions

You can add screening questions to help assess applicants. Under Additional Questions, you’ll either see the questions from your defaults or template, or a dropdown to choose a form. Forms can include question types such as multiple choice, text, date, number and file, photo or video upload.

Example questions:

  • Do you have experience in a similar role?

  • Can you work weekends?

  • Will your commute be 20 minutes or less?

  • Describe your customer service experience.

To change the questions, open Screening Criteria after the job ad is created.


Job description formatting

You can format the job description using:

  • Font style

  • Font size

  • Text formatting options

This allows you to present the role clearly and professionally.


Job status

Control whether the job is currently accepting applications.

Accepting applicants

When ticked:

  • The job is visible based on its selected visibility (public or internal)

  • Applicants can submit applications

When unticked:

  • New applications are paused

  • Existing applicants remain visible

  • You can resume accepting applications later


Expiry date

Set an optional Expiry Date (US: Expiration Date) for the job ad.

  • Leave blank to keep the job open indefinitely

  • When an expiry date is reached, the job will automatically stop accepting applications

While accepting applicants, the job will be accessible from your public jobs page (if set to Public).

Distance screening

Under Rejection criteria, you can automatically reject applications whose home address is outside a set distance from the job location. Distance is measured in a straight line from the candidate’s home address to the job location.

This requires the Home address application form field to be enabled.

To set it up:

  1. Tick Auto reject based on distance from location

  2. Enter a Maximum distance (km)

The distance is always in kilometres. Applications from candidates further away are automatically moved to Rejected before anyone reviews them. If the Application Rejected email is on, they’re sent it. Candidates whose address can’t be located aren’t rejected. On an existing job ad, this setting is under Screening Criteria.

Relevance ranking

Relevance ranking scores every submitted application automatically, so you can focus your review on the strongest matches first.

To use it, write a few lines of free-text criteria describing what you’re looking for. On a new job ad, this is on the create form. On an existing job ad, edit the job and open Screening Criteria.

For example: “3+ years in a supervisory role, comfortable working weekends, strong customer service background.”

Every application submitted against the job is then scored into one of these tiers:

  • 🟢 Strong match

  • 🟡 Possible match

  • ⚪ Weak match

Alongside the tier, each candidate gets a one-line reason and a breakdown against the 3-5 most important criteria implied by what you wrote, so it’s clear why they landed where they did.

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The applications list gains a relevance column and a sort by relevance, so you can start reviewing from the strongest matches down.

📝 Note: If you update your criteria later, applications still in your active pipeline are automatically re-scored against the new wording. You don’t need to re-score them manually. Changing the job description doesn’t re-score them.


Share a job posting with applicants

To share a new job ad once it’s been created:

  1. Navigate to Hire > Job Ads

  2. Select the drop-down menu icon next to the job ad you wish to share

  3. Click Share Job

You can share the job ad to Facebook or LinkedIn, create a QR code, or send it through your account’s Communications feature. Internal only job ads can’t be shared this way. Employees see them in the mobile app.

Share public listing link

Once public, your job ad will appear with the role details, description, and screening questions you’ve configured. Anyone with the link can enter their details and apply.

Create a QR code

You can also advertise the vacant role via a QR code.

To do so:

  1. Open the job ad from Hire > Job Ads

  2. Click Quick Links > View QR Code (or click QR code in the Share Job window)

  3. Customise the text to be printed with the QR code

  4. Click the Print QR code button

More customisation is available with external QR code tools. If you’d like to use these external tools, click the Want to customise the design? button and copy the unique code for the job ad.

Text a link to your job ad

When you’ve already got a candidate in mind, you can text them a link to your careers page, where they can see your open jobs and apply.

To do so:

  1. Navigate to Hire > Talent Pools

  2. Click the Send form via SMS button

  3. Enter the candidate’s phone number and click Send form via SMS


Interviewer Availability

The Interviewer Availability section is where you create time slots that candidates can use to schedule their interviews. Until availability is added, candidates will not be able to book an interview.

To add availability, go into the job ad, open Interviewer Availability and click Add Interviewer Availability. The following fields will appear:

Interviewers

Select one or more staff members who will be conducting the interview.

  • Only selected interviewers will be available for booking during these times

  • You can select multiple interviewers if required

Interview duration (minutes)

Choose how long each interview should run: 15 minutes, 30 minutes, 1 hour, 1.5 hours or 2 hours.

This determines:

  • The length of each interview slot

  • How time slots are automatically divided within the availability window

For example, a 30-minute duration will create 30-minute interview slots.

Maximum number of candidates per interview

Set how many candidates can be booked into the same interview time.

  • Set this to 1 for one-on-one interviews

  • Increase this number for group interviews

Recurring schedule

Enable Recurring Schedule if this availability should repeat weekly.

This is useful for setting regular interview times, such as every Monday and Wednesday.

Select weekdays

For a recurring schedule, choose the days of the week this availability applies to. For a one-off time, choose the Date instead.

Start time & Available until

Set the time window interview slots will be created within.

  • Start time: when interviews can begin

  • Available until: the time the last interview must finish by

Interview slots will be generated automatically within this range based on the interview duration.

Notes for candidate

Add optional notes that candidates will see after they schedule an interview.

Use this field to include:

  • Interview location

  • Video call links

  • Parking instructions

  • What the candidate should prepare

These notes are visible to candidates and should not include internal-only information.

Save availability

Once all details are entered:

  • Click Create to save the interviewer availability

  • The availability will immediately be used for interview scheduling

What happens next?

After interviewer availability is created:

  • Once a candidate is shortlisted, they can self-schedule using the link in the shortlisted email or the Interviews tab of their application

  • Scheduled interviews will appear in the Interview Schedule tab

  • Interviewers can click Subscribe on the Interview Schedule tab to copy a calendar link, then add it to their calendar app as a subscribed calendar

To learn more on how to schedule interviews, refer to this guide.


FAQs

Why am I getting external applicants on an internal-only job ad?

Internal-only job ads can only be applied for by employees through the Apply link in the mobile app. They aren’t shown on your careers page or posted to Indeed. External applicants usually come from:

  • Applications made while the job ad was Public. These stay on the job ad after you change it to Internal only.

  • Candidates added by staff. Adding a candidate manually, Assign to job or Move to job works for any open job ad, internal or not.

  • The job ad’s starting settings. A new job ad takes its visibility from the template or defaults you started from. Check it’s set to Internal only.

Employees who applied through a public link don’t show the Internal label, so they can look like external applicants.

How do I create a template for job ads?

Go to Hire > Settings > Job Ad Templates and click New Template. A template can include the job description, visibility, questions, application form fields, pay, employment type, stages, email notifications and forms. To copy a template, use Duplicate in its menu.

To use a template, click + New Job Ad and choose Start from a template. To copy a live job ad instead, choose Copy an existing job ad.

Your Job Ad Defaults (US: Job Listing Defaults), under Hire > Job Ad Defaults, are the settings new job ads start with if you don’t choose a template.

The shortlisted email is turned on in Job Ad Defaults, but it isn’t sending. Why?

Job ads copy their stages and emails from the defaults or template when they’re created. Changing Job Ad Defaults later doesn’t update existing job ads. To turn on the email for an existing job ad, edit the job, open Stages, then the Shortlisted stage, and check its notifications.

Also check:

  • The candidate has an email address.

  • The email has a subject and message.

  • The candidate was moved into Shortlisted. The email isn’t sent if the application started in that stage, and it’s sent about 2 minutes after the move.

  • If you used Move to job, the option to send notifications was ticked.

Hire emails may also be held for very new accounts. If none of these explain it, contact Workforce support.

Can two people complete an interview form at the same time?

Yes. Each interview has one shared form, and every interviewer on the interview can fill it in. Answers save as you go. If two people answer the same question, the last answer saved is kept, so it’s best to split the questions between you. Either interviewer can submit the form once all required questions are answered.

How do I remove an interviewer availability time I can no longer do?

Availability can’t be deleted, but you can edit it. Open the job ad, go to Interviewer Availability and click Edit. You can:

  • change the weekdays or times, or

  • remove yourself from Interviewers. If you’re the only interviewer, add someone else first.

You can’t remove a single date from a recurring schedule. Editing availability doesn’t change interviews that are already booked. To change those, cancel or reschedule them from the Interview Schedule tab.

Are our job ads listed on Google for Jobs?

No. Workforce job ads don’t include the data Google for Jobs needs, so they aren’t listed there automatically. To reach more candidates, use the Indeed Integration or share your job ad link.

Who can create job ads?

By default, Admins and General Managers can create job ads, and Admins can manage templates and defaults. Managers can create job ads for their teams’ locations if this permission is turned on for their role.


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