Shift feedback allows staff to give actionable feedback based on a specific worked shift. Staff can remain anonymous or be identified when submitting feedback on their app.
What's covered?
Enabling Shift Feedback
By default, shift feedback will be enabled in your account. If you wish to turn it off, you can do so under All Settings > General Settings > Enable shift feedback:
How it works
Staff are asked prompted to give shift feedback approximately once a week after a shift.
A prompt will appear either immediately after clocking out, or as a How was your last shift? notification on the home screen of the Workforce mobile app.
After selecting Give Feedback, they'll be prompted to:
select what went well
select what didn't go well
leave a note (optional)
remain anonymous (optional)
Note: An administrator can change the what went well/what didn't go well options by going to Settings > General Settings > Shift Feedback > Edit Shift Feedback Categories.
Team Managers will be able to view feedback from their own teams, General Managers and Admins will be able to view feedback from all teams.
When staff are prompted to give shift feedback
Staff will only be prompted in the app to give shift feedback once a week if:
They have a worked shift that ended within the last 3 days
They haven't dismissed or submitted a feedback prompt within the past 7 days
Shift Feedback is enabled in Settings > General Settings
Shift Feedback email summary
Once a week, managers receive an email summarising the shift feedback from the past 7 days, with each employee’s comment and the categories they rated, grouped by team.
Admins and General Managers receive feedback for all teams.
Team Managers receive feedback for the teams they manage.
To stop receiving it, turn off Weekly Shift Feedback Summaries in your notification preferences.
Shift Feedback Report
Admins and Managers can view the Shift Feedback Report by going to Reports > Workforce > Employee Feedback.
FAQs
Why hasn’t an employee been asked for shift feedback?
Why hasn’t an employee been asked for shift feedback?
They’ll only be asked if they worked a shift today or yesterday, and haven’t submitted or dismissed a feedback prompt in the past 7 days. Admins are never asked. Also check that Shift Feedback is turned on in Settings → General Settings.
Why didn’t an employee get a push notification?
Why didn’t an employee get a push notification?
Push notifications are only sent now and then, so staff aren’t overwhelmed. When there’s no notification, the How was your last shift? prompt still shows on the app home screen.
Can I see who left anonymous feedback?
Can I see who left anonymous feedback?
No. Anonymous feedback shows as Anonymous in the Shift Feedback Report.
Why am I not getting the weekly email?
Why am I not getting the weekly email?
Check that Weekly Shift Feedback Summaries is turned on in your notification preferences. The email is only sent when there’s feedback from the past week for teams you can see. Team Managers only receive feedback for the teams they manage.