To enable shift ratings, go to the cog icon in the top right-hand corner and select 'All Settings' then 'Timesheet Settings'.

Then tick 'Shift Ratings' and update the settings at the bottom of the page.

There are three places where we currently display shift ratings in Workforce.com.

Timesheets

Timesheets are where managers can manually enter a shift rating for employees. This rating can be applied on an employee by employee and shift by shift basis. A manager simply chooses how many stars out of five.

We also have API functionality that allows customers to send employee ratings and feedback from external third party systems directly into Workforce.com - removing the need for managers to manually enter this information. Further information can be accessed here: https://my.workforce.com/api/v2/documentation#shift-ratings.

Employee Profile

The employee profile is where we store the employee's rating for each role they perform. This means an employee might have multiple ratings if they can work multiple roles. The rating displayed here is an average of all their ratings in the last three months.

Schedule

If an employee has a rating for a particular role they're scheduled into, we will show that rating on their scheduled shift.

Managers can choose whether they want to see shift ratings in their schedule or not.