This feature is available for users who have enabled Workforce Payroll.

This guide explains how the Pension Communications feature works in Workforce:

What are Pension Communications
How to enable Pension Communications
Pension Communication Emails and their Triggers
FAQ's and best practices for complying with regulators such as The Pensions Regulator (TPR)

What Are Pension Communications?

Pension Communications are automated email notifications which are sent to employees as part of the pension enrolment process. Once enabled, Workforce will send automated email notifications to employees when:

They are auto enrolled into a pension scheme
They are assed but found ineligible for auto enrolment
- Right to opt in voluntarily
Their enrolment is postponed to a future date

For employers, enabling Pension Communications ensure compliance with employer duties under UK Workplace Pension Regulations.

How to Enable Pension Communications

Learn how to enable the feature and automate Pension Communication notifications to your staff.

To enable Pension Communications, navigate to your Pension Providers > Select the Pension Scheme > Configure.
Under 'Advanced Settings' there is an option to 'Enable Employee Communications'

Check this box then press 'Update'

Learn more about Pension Setup, creating memberships and contributions for employees here.

Pension Communication Emails and their Triggers

Notification of Enrolment Email

Employees are notified of their auto enrolment when they meet all auto enrolment criteria:

Aged between 22-66
Earnings trigger reached: They earn more than £10,000 a year (or £833 a month or £192 a week for those paid monthly or weekly)
Contracted employee

The email includes detail such as:

Confirmation of enrolment date
Eligibility criteria met (earning over £192/week, aged 22+, under state pension age etc)
Information about employee and employer contributions
Tax relief information
Right to opt out
FAQ Document

Notification of Auto Enrolment Ineligibility Email

Employees are notified when they are assessed, but do not meet the enrolment criteria currently:

Aged between 16-21 and earn between £6,420 and £10,000/year (or £520 - £833/month or £120 - £192/week) or;
Earn less than £6,420/year (or less than £520/month or £120/week), regardless of age
Contracted employee

This email includes detail such as:

Explanation of why they're not currently eligible
Conditions which would trigger future eligibility
Right to opt in voluntarily

Notification of Postponed Enrolment Email

Employees are notified when their Pension enrolment is being postponed/deferred.

This email includes detail such as:

Postponement end date
What happens after the postponement period
Employee rights during postponement

Employees who meet the above criteria will be notified of changes relevant to them when the pay run is finalised and posted.

FAQ's and best practices for complying with regulators such as The Pensions Regulator (TPR)

What are my duties as an employer to comply with Pension regulations?

We recommend reading and understanding your legal duties as per the information provided on The Pensions Regulator.

Do I need to enable Pension Communications if my Pension Provider is already sending notifications?

If your pension provider is already handling communications to employees, then it is not necessary to also enable Pension Communications in Workforce.