What's covered in this guide?:
Pension Setup
Before using pension features, you’ll need to set up a pension provider.
Go to: Payroll > Payroll Settings > Pension Providers
You can configure:
Pension provider name
Employer number (if applicable)
Employee contribution (%)
Employer contribution (%)
Enable automatic pension assessment
💡 Note: If Enable automatic pension assessment is turned on, Workforce will automatically assess employees during pay runs based on their age, earnings, and current pension status. To learn more, see 'Joining a workplace pension'.
Manage employee pension details
Each employee has a pension membership that you can manage from their staff profile.
Go to:
Staff > [Employee] > Payroll > Pension tab
Here you can view and update:
Pension provider
Member number
Contribution rates
Enrolment status
How automatic assessment works
When automatic assessment is enabled:
Employees are assessed during each pay run
Assessment is based on age, earnings, and current pension status
This determines whether the employee needs to be enrolled or notified of their rights
Employees are also reassessed periodically, for example, following an opt-out period, where required.
Worker classifications
Employees are classified into one of the following categories:
Eligible (not enrolled): must be enrolled into a pension
Non-Eligible Type A: can opt in and receive employer contributions
Non-Eligible Type B: can opt in and receive employer contributions
Entitled: can opt in, but employer contributions are not required
Excluded: not eligible for pension enrolment
Unknown: required employee information is missing or the employee has not yet been assessed
Pension statuses
An employee’s pension status reflects their current situation.
Statuses include:
Enrolled
Opted Out
Postponed
Or their classification (if not yet enrolled)
What happens during pay runs
During a pay run, Workforce may highlight actions you need to take.
You may see warnings such as:
Enrol by [date]
The employee is eligible and must be enrolledAuto enrolled this pay run
The employee has been enrolledNon-eligible, can opt in
The employee should be notified of their right to opt inEntitled worker, offer access
The employee should be offered access to a pension
When an employee is enrolled, Workforce sends the required statutory notification email confirming their enrolment and their rights under workplace pension law.
Postponement
If postponement has been applied to a staff member:
auto-enrolment is delayed until the postponement end date
the employee is reassessed during the next pay run after postponement ends
if the employee is still eligible, they may then be enrolled
the statutory enrolment notification is sent once enrolment occurs
No manual intervention is required once postponement has been configured correctly.
Pension Contributions
Pension contributions are calculated automatically based on your setup.
Contributions can be based on:
qualifying earnings
total earnings
Employee and employer contribution percentages are applied automatically.
Contribution rates can also be adjusted per employee where required.
Note: Some pension providers may require additional setup or manual submission steps after a pay run.
Important notes
Employees can be marked as opted out within Workforce where appropriate.
Some pension providers may require a member number before contributions can be submitted successfully.
Employees are reassessed over time where required
Some pension features may vary depending on your organisation’s setup
Provider-specific behaviour
Some pension providers, including Nest, may:
require additional setup
use provider-specific schedules or groups
send employee communications directly
require manual troubleshooting steps for failed submissions
For provider-specific setup and integration guidance, see: Nest Pension Integration