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Pay Checks: Employee Self Service (ESS) Options

Manually correct Pay Check errors as an employee.

Updated over 2 weeks ago

This help guide will discuss how Tanda’s Employee Self Service (ESS) feature operates in conjunction with our Pay Checks, including a list of which Pay Checks employees can manually self-correct and the actions they can take.

For more information about Pay Checks and ESS, see our Pay Checks Explained and Employee Self Service help guides.

What's covered in this guide?

ESS & Pay Checks

Employees can now self-correct some Pay Check errors relating to shifts, timesheets, and payroll information. Previously, only managers or admins could update this information.

This can be a significant time-saver for managers, while also giving employees more control over their information and preventing errors before they occur.

Employees will be notified of relevant Pay Check errors using the following logic:

  • Shifts with incomplete information will be highlighted in the mobile app. For example:

  • Correctable shift pay checks will also show in the mobile app (e.g., zero hour shifts).

  • If an employee is scheduled and misses a shift, they can create a new one, and the new shift will highlight correctable pay checks that need to be resolved (including unanswered questions, if required).

  • Employees can now delete their incorrect shifts (if they have permission).

  • Other relevant checks will show with a banner notification. For example:

In most cases, the employee will also be notified via email and/or push notification, depending on your organisation’s notification settings.

Which Pay Checks Can Employees Self-Correct?

Employees can now manually self-correct the following Pay Checks:

Pay Check

Action the Employee Can Perform

The Shift has no start time.

Enter the shift start time.

The Shift has no finish time.

Enter the shift finish time.

The Shift is 0 hours long.

Either:

  1. Edit the start and finish times so that the shift isn’t zero hours; or

  2. Clear the shift.

The Shift is longer than the Organisation's maximum shift length.

Edit the start and finish times so that the shift isn’t longer than the organisation’s maximum length.

The Employee has been rostered for a day on the Timesheet, but did not work that day.

Either:

  1. Add a shift;

  2. Add a leave request for the day; or

  3. Clear the error by confirming that they did not work that day.

A break on the Shift has no start time.

Enter the break start time.

A break on the Shift has no finish time.

Enter the break finish time.

The Employee has no address entered.

Enter their address.

The Employee has no date of birth entered.

Enter their date of birth.

The Employee has no bank details entered.

Enter their bank details.

The Employee has no emergency contacts entered.

Enter their emergency contact.

The Employee has no legal gender entered.

Enter their legal gender.

The Employee has no National Insurance Number entered.

Enter their National Insurance Number.

The Employee has no National Insurance Code entered.

Enter their National Insurance Code.

The Employee has no Tax Code entered.

Enter their Tax Code.

The Employee has no Employment Status entered.

Select their Employment Status.

The Employee has entered an invalid emergency tax code.

Enter valid emergency tax code.

The Employee has unsigned contracts.

The employee will be shown a link to the contracts they need to sign/approve.

The Employee has unacknowledged documents.

The employee will be shown a link to the documents they need to sign/approve.

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