Modulr is a UK-based payment platform that enables 24/7 payment processing. You can pay in real-time or schedule payments in advance, instantly approve payments via the Modulr mobile app, and pay out employees faster than the traditional 3-day BACS system.
What's covered in this guide?:
Pay staff using Modulr
You can pay employees as part of each pay run using Modulr.
Before processing payments, ensure:
The pay run has been posted
Employee bank details are complete and correct
Payslip amounts are accurate
Payments can be:
Sent immediately, or
Scheduled for a future date (minimum 24 hours in advance)
Link your Workforce account to Modulr
To connect Workforce with Modulr, follow these steps:
Go to Payroll > Payroll Settings > Payment Setup
Select + New Payment Integration > Modulr
Log in to your Modulr account
Confirm the connection when prompted
Once connected, you’ll return to Workforce and see a confirmation message.
Link multiple entities to Modulr
You can connect multiple entities to Modulr within Workforce.
To do this:
Go to Payroll > Payroll Settings > Payment Setup
Select + New Payment Integration > Modulr
Log in to Modulr and confirm the connection
Once connected:
Modulr will appear under Integrations
Assign a Company File to each integration
Important:
Each Company File requires its own Modulr integration
You can reuse the same Modulr login details across multiple integrations
Customer ID (for multi-customer accounts)
If your Modulr account contains multiple customers, Workforce may require a Customer ID.
The Customer ID field only appears when multiple customers exist
If only one customer exists, it is automatically selected
Enter the correct Customer ID when prompted to ensure payments are mapped correctly.
To find your Customer ID:
Log in to Modulr
Select View Info from the top navigation
Copy the Customer ID from the URL
Paste it into the Customer ID field in Workforce
Important:
The Customer ID field only appears if your Modulr account has multiple customers
If you are paying from a single Modulr account, you still need to create a separate integration per Company File, but you can reuse the same Modulr login
Make a payment using Modulr
Once your account is linked:
Post a pay run in Workforce
From the action menu, select Pay by Modulr
Your Modulr accounts will load
Enter a payment reference (shown on employees’ bank statements)
Select the source account
Choose a payment date:
Send today – sends the payment immediately
Schedule for later – select a future date (must be at least 24 hours in advance)
Click Send
After sending:
Workforce submits the payment details to Modulr
The pay run status updates to Payment Pending
Scheduled payments will show as Scheduled until their payment date
View or cancel a pending/scheduled payment in Modulr
All submitted payments appear in Modulr under Pending Payments > Batches.
For each payment, you can view:
Amount
Payment reference
Validation or account errors
Payment states
Immediate payments remain pending until approved (if required), then are paid out
Scheduled payments remain scheduled until the selected payment date
You can review or cancel scheduled payments in Modulr before they are processed.
If a payment fails due to incorrect employee details:
Fix the details in Workforce
Select Re-run to resend only the affected payment
For each employee, you will see the amount to be paid, the payment reference, and any errors with the payment details.
Approve a payment in Modulr
To approve a payment in Modulr:
To approve payments:
In Modulr, go to Approvals > Batches
Select the relevant batch
Review the payments and choose Approve or Reject
For scheduled payments:
Once all payments in a batch are valid, approving a single payment will approve the entire batch
Approved scheduled payments will be queued and processed on the scheduled date
After execution, Workforce updates the pay run status to Paid.
Note: If you reject a scheduled payment, the batch stays in Pending/Scheduled state until you resolve the issue and rerun it.
Rejected payments in Modulr
If you reject a payment in the Modulr, Workforce will mark the payment as Rejected.
Once a payment is rejected, you can:
Make any required edits (for example, payment details or employee bank details)
Re-send the payment via the Modulr integration when you’re ready
Important to note: Rejected payments are not paid out. You’ll need to re-send the payment after making your changes.
Troubleshoot
Ensure all employee bank details are complete and correct
Confirm at least one payslip exists in the pay run
If you experience issues with the Modulr integration, contact support@workforce.com
Important:
If a payment is rejected in Modulr, Workforce will update the payment status to Rejected. You can then make the necessary edits and re-send the payment through the Modulr integration.