Reactivate the employee profile
If most of the employee's existing data is still accurate, find them in the deactivated staff list and reactivate their profile. Once reactivated, the employee can update any out-of-date details themselves through Employee Self Service on the Workforce mobile app.
Their historical records, pay settings, and leave balances are all preserved.
Create a new profile
If the employee needs to be fully re-onboarded and their previous data is no longer needed, you can send a new onboarding invitation to the same email address — but you'll need to unlink the old profile first.
Find them in the deactivated staff list and click 'Unlink and change email'. This disconnects their login credentials and clears the email address from the old profile.
Without this step, the system will block the new onboarding invitation because the email is still attached to the existing record.
Once unlinked, send the new onboarding invitation as normal.
Re-send an incomplete onboarding invitation
If the employee was previously sent an onboarding invitation but never completed it, you can resend it. Find them in the deactivated staff list, reactivate their profile, then cancel the original invitation from their staff profile and send a new one. The new link automatically invalidates any previously sent link.
Note: this option only applies if the employee has not already completed their onboarding. If they have, use one of the two options above instead.