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Onboarding Returning Employees
Onboarding Returning Employees

A guide on how to onboard users that are returning to your business

Updated over a week ago

To re-onboard a returning employee, you can do the following:

Reactivate the Employee

If the majority of the employees onboarding data is correct, you can reactivate the employee's profile, and then the user can change any incorrect details through self service.

Create a new Profile

If the user needs to be fully re-onboarded, and their past Workforce data is not needed, the easiest solution would be to send the onboarding to the same email and create a new user. For this you will need to unlink the deactivated profile and remove their email address and phone number, otherwise this will block the new onboarding.

Re-Send the Onboarding

If the user has not already completed the onboarding, you can simply re-activate their profile, cancel their first onboarding invitation, and send it again on their staff profile.

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