If a user is unable to request leave of a certain type, because it does not appear in the dropdown, there are a few things that can cause this:
The employee has no balance for this leave type
The Leave Type does not apply to the user
No leave balance
The user does not have a leave balance for this leave type. To check this, go to their staff profile and navigate to the ‘leave requests’ tab.
From here, make sure they have a starting balance next to the leave type in question:
The Leave Type does not apply to that user:
Leave types can be set to apply to users that fit a certain criteria (classification tags), so if that user does not fit the conditions, they will not be able to request it.
To check the settings, go to compliance in the nav bar, then leave types:
Click on the leave type, and check that if it is set to apply to tagged users, check the user has that tag on their profile.
You should also check that the ‘prevent leave requests for this type’ setting is not enabled in the leave type: