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Remote Clock-Ins Mobile App: Remote Clock-in Mobile App: Remote Clock-in

How to record attendance using the mobile app

Updated over a week ago

In addition to the Time Clock App, you can allow staff to clock-in to work on their personal Mobile App by enabling the remote clock-ins feature.

How it works

When remote clock-in is enabled, employees see the option to clock in for work on the Mobile App.

The process of clocking in and recording breaks is the same as the Time Clock App, but when clocking in on the Mobile App a GPS position is captured to confirm the location that the clock-in occurred.

A map is displayed on timesheets next to the employee clock-in photo showing the location of the clock-in as recorded by the mobile device.

How to enable remote clock-ins

By default, the ability to clock-in on the mobile app is turned off.

To enable the remote clock-ins feature, navigate to Settings > All Settings > Timesheets. You can enable remote clock-ins for your entire organization or specific teams. Admin permission level is required to modify these settings.

How to Clock-in on the Mobile App

To record a remote clock-in:

1. Select the action button on the Home screen

2. Tap the Clock in for work option

3. Select the relevant action from 'start', 'break' or 'finish'. These most appropriate actions will already be selected based on your current shift status. For example, if you've already started a shift then the next time you return to this screen 'break' or 'finish' will already be selected by default.

4. Click the button to record your selected action

Troubleshooting & FAQs

What to do if the clock in location is inaccurate

Ensure your phone location services are turned on.

Check your app permissions to ensure 'Precise Location' is enabled. The precise location setting ensures your phone uses the most accurate method available to generate your location.

If you still have issues with accuracy after following the above steps, try closing and re-opening the app. This forces to retrieve the most current position, and your phone may have received a more accurate position since first opening the app.

Does track location when not at work? only requests your location at the point in time when you access the 'clock in' page on the mobile app. Your 'current location' isn't determined by - this location is determined by your mobile device, which sends your current location to the App.

If it's been a while since your device has updated its current location, it can take a while to reposition your current location. Closing and opening the app speeds up the process by forcing your latest location to be received by your device.

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