What's covered in this guide?
What is Live Insights?
The Live Insights widget combines live sales from point-of-sale systems with the Live Wage calculations in Workforce.com, giving you a granular view of your day of operations.
You can use it to make staffing decisions to keep your wage in control, or sales and marketing decisions to increase your sales. You can report in real-time, or look back at previous days.
Who can see Live Insights?
Managers of a team/location are able to view a location's store data.
If a manager is unable to view specific staff wages, the cost + wage percentage will vary as it will only display the costs of who the manager can see.
How to begin using Live Insights
If you use one of our supported POS systems (see here), the Live Insights widget will begin to populate with data once you have integrated your POS system.
To start using Live Insights, set up your revenue streams on the Sales and Revenue page and then assign your data to organization and/or location on the Datastreams page.
To switch from Live Wage Tracker, click the settings cog icon on the widget:
Day so far
Accrued wages and accrued sales
Day so far Wage % of Revenue or SPLH (change this via the cog in the top right corner)
If you want to see 'Day So Far' in the mobile app, learn more here.
Staff information
Change between staff count or wage costs
See a graph of your live Wage % of Revenue or SPLH
Toggled scheduled comparison on/off
Sales information
View your live sales or any demand data that you send to Workforce.com
Set up your revenue streams on the Sales and Revenue page
Tell Workforce.com where to show your data on the Datastreams page
Contact us if you need help with this
Toggled predicted sales on/off (average of the last 3 weeks of the current day)
POS Systems supported
Centegra
Clover
Goodtill
ICRTouch
Lightspeed
Ordermate
PointOne
Kounta
Redcat (Polygon)
Revel
Square
SwiftPOS
Tevalis
Vita Moji
Zettle by Paypall
Doshii (H&L, Impos, Starrtec, ARZPOS, Triniteq plus more in development)
Omnivore (NCR Aloha, Micros 3700, Micros Simphony1, CBS NorthStar, Brink, POSitouch, XPIENT, Dinerware, Azbar, Maitre'D, Veloce, Squirrel plus more in development)
Bepoz
For the most up-to-date list of POS system integrations, we recommend checking out our integrations webpage here. For any questions on POS systems, please reach out to us at support@workforce.com.
FAQs
FAQs
Can Live Insights be viewed on the mobile app?
Sort of. You