What's covered in this guide?
About Live Insights & Wage Tracker
The Live Insights & Wage Tracker widget combines live sales data from your point-of-sale (POS) system with live wage calculations in Workforce.com.
This allows you to monitor labour costs and sales performance in real time, helping you make informed staffing and operational decisions throughout the day.
You can use the widget to:
Monitor wage costs as they accrue throughout the day
Compare staffing levels against sales performance
Track Wage % and Sales Per Labour Hour (SPLH)
View historical performance from previous days
Identify when staffing adjustments may be required
Who can view Live Insights & Wage Tracker?
Managers can view data for the Teams and Locations they manage.
📝 Important to note: If a manager does not have permission to view certain employee wages, labour costs and wage percentages will only include employees they can access.
Set up Live Insights & Wage Tracker
To use Live Insights & Wage Tracker:
Integrate a supported POS system with Workforce.com.
Navigate to Sales & Revenue and configure your revenue streams.
Navigate to DataStreams and assign revenue data to the relevant Organisation, Team, or Location.
Open your dashboard and add the Live Insights & Wage Tracker widget if it is not already visible.
💡 Tip: Live Insights & Wage Tracker and Live Wage Tracker are now combined into a single widget.
Understand the summary metrics
The top of the widget displays key real-time performance metrics:
Wage Costs – Labour costs accrued so far today
Sales – Revenue received so far today
Wage % – Labour cost as a percentage of sales
SPLH – Sales Per Labour Hour
These metrics update automatically throughout the day as sales and employee time accumulate.
Staff information
The Staff section allows you to compare staffing activity throughout the day.
Available views include:
Staff Count – Number of employees working
Staff Cost – Labour costs accrued throughout the day
Include Oncosts – Include or exclude oncosts when viewing labour costs
The staffing graph can display:
Actual Staff
Rostered Staff
Use this information to compare scheduled staffing levels against actual staffing activity.
Sales information
The Sales section displays live sales and demand information received from your POS integration.
You can:
View live sales throughout the day
Display predicted sales based on historical performance
Compare actual sales against forecasted demand
Predicted sales are calculated using an average of the previous three equivalent trading days.
📝 Important to note: Sales information will only appear after your revenue streams and DataStreams have been configured.
Supported POS integrations
Workforce.com supports a wide range of POS integrations.
Because available integrations change regularly, we recommend viewing the latest supported integrations on the Workforce.com Integrations page.
💡 Tip: If your POS system is not listed, contact Workforce.com Support to discuss available integration options.
FAQs and Troubleshooting
Why can't I see any sales data?
Why can't I see any sales data?
Ensure:
Your POS integration is connected successfully
Revenue Streams have been configured
DataStreams have been assigned to the correct Team or Location
Why are my labour costs lower than expected?
Why are my labour costs lower than expected?
You may not have permission to view all employee wages. Labour costs and Wage % calculations only include employees whose wage information you can access.
What is SPLH?
What is SPLH?
SPLH stands for Sales Per Labour Hour and measures how much revenue is generated for each labour hour worked.
How are predicted sales calculated?
How are predicted sales calculated?
Predicted sales are calculated using historical sales data from previous equivalent trading days and are used as a guide only.
Can I view previous days?
Can I view previous days?
Yes. Live Insights & Wage Tracker can be used to review historical operational performance as well as monitor the current day in real time.