What's covered in this guide?:
Forgot or need to reset your password?
Go to my.workforce.com and click Forgot your password?
Enter the email address you use to log in.
Check your inbox for an email titled Reset password instructions. If it doesn't arrive within a few minutes, check your spam or junk folder.
Click the link in the email and set a new password. Passwords must be at least 9 characters long. Passwords that have appeared in known data breaches can't be used, so choose something unique that you haven't used before.
Tip: The Forgot your password page shows the same confirmation message whether or not the email has an account, so seeing the message doesn't confirm your email is registered. If no email arrives, check with your employer which email is on your profile.
Didn’t receive the password reset email
If you requested a reset but can't find the email:
Confirm the email you used. The reset email is only sent to the address on your Workforce.com profile. Check with your employer or administrator which email is on your account.
Check your spam or junk folder. Look for an email titled Reset password instructions, sent from Workforce.com's noreply address.
Add the sender to your safe senders list, then request the reset again.
Wait a few minutes. Email delivery can sometimes be delayed. If it still hasn't arrived, request another reset from the login page.
Password reset link is expired or not working
Reset links are valid for 24 hours. If you request more than one reset, only the link in the most recent email will work.
To resolve this:
Make sure you're clicking the link in the most recent reset email. Delete older reset emails to avoid confusion.
Open the link in a fresh browser window or a private/incognito window. Browser extensions or saved sessions can sometimes interfere.
If clicking the link doesn't work, copy the entire link and paste it into your browser.
If the link has expired, go back to the login page and request a new reset.
Tip: Reset links usually expire within a few hours for security reasons. If you can’t complete the process immediately, request a new reset when you’re ready.
Account locked after multiple attempts
After 10 failed login attempts, your account is locked for security. If you see a message that your account is locked:
Wait one hour. The lock lifts automatically after 1 hour. Resetting your password won't unlock the account any sooner.
Log in, or reset your password. Once the hour has passed, log in again. If you're unsure of your password, reset it using Forgot your password? before trying again.
Check your login details. Make sure you're using the correct email and password. Repeated failed attempts will lock the account again.
Contact your employer if you're still unable to log in after the lock has lifted.
Change your password when logged in
If you know your current password and can log in:
Go to your profile and open Personal details.
Click Change my password.
Enter your current password, then enter and confirm your new password (at least 9 characters).
Save your changes. Your new password takes effect immediately.
Tip: Avoid reusing passwords across different services. A password manager can help you store unique, secure passwords.
Check your login email and single sign‑on
You can only log in and reset your password using the email address on your Workforce.com profile. This is usually the email your invitation was sent to.
If you can't log in:
Confirm your email with your employer. They can check the spelling and confirm which email is on your profile.
Ask about single sign-on (SSO). Some organisations use SSO, which requires you to log in with your work account instead of a Workforce.com password.
Request a new invitation. If your profile has the wrong email or is inactive, your employer can update it and send you a new invitation.
Note: If the email on your profile is changed, you'll need to use the new email address to log in and to reset your password.
Two‑factor authentication (2FA) and password issues
IIf your account has 2FA turned on, you'll enter a 6-digit code after your password. You'll be asked for a code at most once every 24 hours, and again if you log in from a different network.
Invalid code from your authenticator app: codes change every 30 seconds. Enter the current code promptly, and make sure the time on your phone is set automatically.
Codes sent by email: emailed codes are valid for about 10 minutes. If yours has expired or hasn't arrived, click Didn't get the code? Email another one.
Can't use your authenticator app: on the code screen, click Authenticator not working? Email me a verification code to receive a code by email instead.
If you still can't get past 2FA, contact support.
Staying logged in
For security, you'll be logged out automatically after 30 days of inactivity. This is expected; simply log in again with your email and password.
Log In Issues
To access your Workforce.com account, first set your password using the invitation email sent by your employer. If you can't find the email, check your spam folder and confirm the correct email address with your employer.
If you're having trouble logging in:
Make sure you're using the correct URL: my.workforce.com.
Log in with your registered email and password. Workforce.com doesn't use SMS authentication.
If needed, request a password reset.
Clear your browser cache and cookies, then try again.
On the mobile app, delete and reinstall the Workforce.com app, then try logging in again.
If issues persist, contact your employer to confirm your login email and account status, and whether single sign-on (SSO) is required. Your employer can also update your email on your profile and send a new invitation to restore access
Contact support
If none of the steps above solve your issue:
Contact your employer or administrator. They can check your account status and login email, and resend your invitation if needed.
Include relevant details, such as your full name, your login email and a description of the problem (for example, "password reset link expired" or "account locked").
Once your account is fixed or your invitation is resent, follow the instructions in the email to set your password and log in. Always use my.workforce.com or the link provided by your organisation.