What's covered in this guide?:
Forgot or need to reset your password?
To reset your password:
Go to my.workforce.com/login, or open the Workforce.com app
Click Can't log in?
Enter the Email you log in with
Click Send Reset Email
Open the reset email and click the link
Enter your new password and save it
Once your new password is saved, you're logged straight in. If your account was locked, resetting your password also unlocks it.
Your new password must:
be at least 9 characters long
not have appeared in a known data breach (Workforce.com checks every new password against a database of leaked passwords)
be different from your current password and your previous one
Note: For security, the reset page shows the same message whether or not the email has an account. Seeing the message doesn't confirm the email is registered.
Didn’t receive the password reset email
The reset email has the subject Workforce Password Reset. If it hasn't arrived:
Check your spam or junk folder, then add Workforce.com to your safe senders.
Check you used the right email. The email only goes to the address you log in with.
Check the link hasn't expired. Reset links last 24 hours from your first request. If you ask again within that time, you get the same link again, so any of those emails will work. If it has expired, request a new reset email.
Ask your manager to send it. They can send a reset email from your profile (see Help a staff member log in).
If clicking the link does nothing, copy the whole link and paste it into your browser, or open it in a private or incognito window.
Login codes sent to your email
After you enter your password, you may be asked for a 6-digit code.
If you don't use an authenticator app, Workforce.com emails you a code every time you log in with your password. This is an extra security check, and it applies to employees too. The email's subject is Here's your login code for Workforce. To stop these emails, go to My Profile and click Set up authenticator app.
If you use an authenticator app, which is required for Admins, General Managers, Payroll Officers and Partners, you enter the code from the app. You're asked at most once every 24 hours, and again when you log in from a different internet connection.
Emailed codes are valid for about 10 minutes. Authenticator app codes change every 30 seconds.
If your code hasn't arrived:
Check your spam or junk folder
On the code screen, click Didn't get the code? Email another one
Enter the code from the newest email
If you’ve lost access to your authenticator app, contact Workforce.com support to reset your 2FA. For more help, see Two-Factor Authentication (2FA).
Account locked
After 10 incorrect attempts, your account is locked. Wrong passwords and wrong login codes both count. While it's locked, logging in shows We couldn't find that email or password, even if your password is right. If you were locked out on the code screen, you'll see Your account is locked. You can try again in an hour, or click the "Can't log in?" link below.
To get back in, either:
wait 1 hour and log in again, or
reset your password with Can't log in?. This unlocks your account straight away.
Change your password
If you know your current password:
To change your password:
Navigate to My Profile
Click Change Account Details
Enter your New password and confirm it
Enter your current password under Confirm your current password
Tick Log out of all apps to log out of any apps you logged in to with your password (optional)
Click Save
If you've forgotten your current password, click I don't know my password on the same page to reset it instead.
Help a staff member log in
Managers can resend login emails from a staff member's profile.
To send a password reset email:
Open the staff member's profile
Select Personal Details
Check the email shown is theirs
Click Send password reset email
If the staff member has never accepted their invitation, you'll see Awaiting acceptance instead. Click Send another invitation. Invitation links last one month. If the invitation has expired, you'll see Invite to Workforce instead.
Important: Password reset emails go to the staff member's login email. Once they've logged in, you can't change that email from their profile. They can change it themselves in My Profile > Change Account Details, or contact Workforce.com support. If they haven't accepted their invitation yet, you can fix the email, save, then click Send another invitation.
Managers can't turn off a staff member's login codes or two-factor authentication. If a staff member is still stuck, contact Workforce.com support.
Single sign-on (SSO)
If your organisation uses SSO, log in with Log in with SSO or Log in with Google instead of a password. SSO-only accounts can't set or reset a Workforce.com password. If your organisation has SSO set up, you won't get emailed login codes, even when you log in with a password. If you can't log in with SSO, contact your organisation's IT team.
FAQs
Why am I being emailed a 6-digit code every time I log in?
Why am I being emailed a 6-digit code every time I log in?
It's an extra security check. If your account doesn't use an authenticator app, Workforce.com emails you a 6-digit code each time you log in with your password. Enter the code on the next screen to finish logging in. The email's subject starts Here's your login code. Accounts that log in with single sign-on (SSO) don't get these emails. To stop them, set up an authenticator app from My Profile.
I'm not getting the login code email. What should I do?
I'm not getting the login code email. What should I do?
On the code screen, click Didn't get the code? Email another one. Codes are only valid for about 10 minutes, so use the newest email. The code goes to the email address you just logged in with, so check that inbox's spam or junk folder.
Can I turn off the emailed login code, or have it sent to a different email?
Can I turn off the emailed login code, or have it sent to a different email?
Yes, by setting up an authenticator app. Go to My Profile and click Set up authenticator app. After that, you enter a code from the app instead, and you're only asked at most once every 24 hours or when you log in from a different internet connection. Anyone can do this, including employees.
You can't choose where emailed codes go. They always go to your login email. To change it, go to My Profile > Change Account Details and update Change your login & contact email.
Can I turn off two-factor authentication for one of my employees?
Can I turn off two-factor authentication for one of my employees?
No. Admins and managers can't turn off or reset another person's 2FA. The person can turn it off themselves in My Profile with Disable two factor authentication, which needs a current code.
If they’ve lost their phone or app, they need to contact Workforce.com support to reset it, then set it up again from My Profile.
Can I turn off 2FA on my own account?
Can I turn off 2FA on my own account?
If you're an Admin, General Manager, Payroll Officer or Partner, no. 2FA is required for these accounts, and you'll be asked to set it up again before you can carry on. Your organisation can also require 2FA for every account that isn't an employee. Other users can turn it off in My Profile with Disable two factor authentication.
My employee isn't getting the password reset email. Can I send it for them?
My employee isn't getting the password reset email. Can I send it for them?
Yes. Open their profile, go to Personal Details and click Send password reset email. The email goes to their login email, so check the email shown is theirs. The reset link works for 24 hours from the first request. If they log in with single sign-on (SSO), they can't set a password this way.
It says my password has been in a data breach. What does that mean?
It says my password has been in a data breach. What does that mean?
That exact password appears in a public list of leaked passwords, so it isn't safe to use. It doesn't mean your Workforce.com account has been breached. Choose a password you haven't used anywhere else.
Why do I keep getting logged out?
Why do I keep getting logged out?
Your organisation decides how long you stay logged in while inactive. The default is 30 days. Admins can change it in Settings > General: click Show Advanced Settings..., then change Session Inactivity Timeout (Days), up to 30 days. If you work for more than one organisation, the shortest setting applies.
I got a "New Workforce Login" email. Should I worry?
I got a "New Workforce Login" email. Should I worry?
Workforce.com sends this when your account logs in from a new internet connection. If it was you, for example on a new network or device, you can ignore it. If it wasn't, change your password straight away and tick Log out of all apps. If you can't log in, reset your password instead.