What's covered in this guide?
This guide explains how to access your Workforce.com account
First time logging in? Go to Setting your password.
Already using Workforce.com and can't log in? Go to Troubleshooting login issues.
An employer helping an employee who can't log in? Go to Email address change.
Set your password
Your employer will send you an invitation email:
From: Workforce (noreply@workforce.com)
Subject: You've been invited to use Workforce
Open the email and click Set Password.
Create a password of at least 9 characters. You can't use a password that has appeared in a known data breach.
Agree to the terms and save.
💡 Tip: If you can't find the email, check your spam or junk folder, and confirm with your employer which email address they used. Invitation links last 1 month. If yours has expired, ask your employer to send another invitation.
Download the mobile app
After setting your password, download the Workforce.com app from Google Play or the App Store. You'll also find links in your invitation email. To learn more, see [Employee: Mobile App].
Log in
Go to my.workforce.com or open the mobile app, and log in with:
your login email (the address your invitation was sent to) and password, or
Single Sign-On (SSO), if your organisation uses Google, Microsoft or another SSO provider.
📝 Important to note: You may be asked for a verification code sent to your email when you log in. If you've turned on two-factor authentication, enter the code from your authenticator app or email. Workforce.com doesn't use SMS for logging in.
Troubleshooting login issues
Reset your password
Enter your login email and click Send password reset email.
Open the email titled Workforce Password Reset and follow the link. The link lasts 1 day.
💡 Tip: Check your spam or junk folder. If you request more than one reset email, only the most recent link will work.
Your account is locked
After 10 failed login attempts, your account is locked for 1 hour. To unlock it straight away, reset your password.
"Too many requests" message
You can request up to 5 password reset emails every 5 minutes. Wait 5 minutes and try again.
Your email isn't recognised
You must log in with your login email, which is the address your invitation was sent to. You may also have a separate email in Workforce.com for payslips, but that can't be used to log in.
If you still can't log in, try clearing your browser cache, using a different browser, or reinstalling the mobile app.
Speak with your employer
Ask your employer to:
confirm which email is your login email, and check the spelling;
check your profile is active and has access to Workforce.com;
confirm whether your organisation uses Single Sign-On.
📝 Important to note: Workforce.com isn't related to Intuit or QuickBooks. For help with those services, contact their support teams.
For employers: resend an invitation or change a login email
Resend an invitation
Go to Staff and open the employee's profile.
On the Personal tab, click Send another invitation. You'll see this next to the message that the employee hasn't accepted their invitation yet.
You can also click Send password reset email on the same page.
Change an employee's login email
Go to the employee's profile and open Personal → Personal Details.
Click Unlink & change email, then confirm.
Enter the correct email and save.
Click Invite to Workforce to send a new invitation.
📝 Important to note: Changing an employee's email makes any earlier invitation links stop working.
FAQs
I haven't received an invitation email. Can I create my own account?
I haven't received an invitation email. Can I create my own account?
No. Your employer has to invite you. Check your spam and junk folders, then ask your manager to send another invitation.
Can Workforce.com create my account or change my login email for me?
Can Workforce.com create my account or change my login email for me?
No. Workforce.com doesn't manage your employer's staff records. Ask your manager or HR team.
My manager says they sent the invitation, but I haven't got it.
My manager says they sent the invitation, but I haven't got it.
Check your spam and junk folders, and confirm the email address with your manager. They can resend it from your profile with Send another invitation. If you were invited through onboarding, they can resend it from your profile's HR → Hire & Onboard tab.
It says my email address isn't valid.
It says my email address isn't valid.
You're probably using the wrong email. Use the address your invitation was sent to.
How do I change my login email?
How do I change my login email?
You can't change it yourself. Ask your manager or account admin to click Unlink & change email on your profile, update your email, and send you a new invitation.