This guide details how you can access your Workforce.com account. If this is your first time connecting, go to Setting your password.

For any current Workforce.com users having issues, go to Troubleshooting login issues.

If your employee is having login issues, you can follow the email setup process here.

Setting your password

Your employer will send you an invitation email. Follow the steps in the invitation email to set your Password.

Tip: If you can't find the email, check spam folders and confirm with your employer the email address it has been sent to. The email will be sent from support@workforce.com.

Downloading the Workforce.com Mobile App

After setting your password, you're ready to download the mobile app and start using Workforce.com.

Find the app for Android here or Apple here. To learn more about using the Mobile App, see Employee: Mobile App.

Troubleshooting login issues

If you're having trouble logging in to your Workforce.com account make sure you're using the correct URL: my.workforce.com. Workforce.com does not use SMS-based authentication for account access. Instead, you can log in using your registered email and password, or Single Sign-On (SSO) credentials if enabled by your organization.

Request a password reset

If you are still unable to log in via any of the two, try resetting your password via the domain: https://my.workforce.com/users/password/new

If you have issues requesting a password reset, check that the email you are using is your Workforce.com login email. This would be the same email address that your initial onboarding email was sent to and would be sent from support@workforce.com with the subject "You've been invited to use Workforce.com". It's possible you have registered an additional email in Workforce.com to receive communications, but only your Workforce.com login email can be used to log in. Additionally, Workforce.com should not be confused with Intuit/QuickBooks; Workforce.com does not manage Intuit or QuickBooks accounts. If accessing an Intuit/QuickBooks service, please contact their support for assistance.

Tip: You may need to check your junk folder. The email subject will be 'password reset instructions.'

Speak with your employer

Ask your employer for the following:

To confirm which email is associated with your Workforce.com account and the spelling as your employer sees it in the account
To check that your profile has the correct permissions to access Workforce.com and is still active
Ask if your employer uses Single Sign On functionality, which may require you to use a specific work email to log in
If the above steps do not resolve the issue, ask your employer to unlink your email on your Workforce.com profile and click Invite to Workforce.com to send a new invitation email.

FAQs

I haven't received an invitation email. Can I just create my own account and log in?

No. As an employee, you must be invited to join Workforce.com by your employer. If you haven't received an invitation email to join Workforce.com, please contact your manager and ask them to resend it. Alternatively, check your junk and spam folders.

Can Workforce.com create an account/change my login email address on my behalf?

No. We do not create profiles, schedules, timesheets, or otherwise interfere with your company's internal processes. Therefore, Workforce.com cannot create an employee account on your behalf; you must be invited by your employer.

For inquiries of this nature, we suggest reaching out directly to your manager or HR representative, as they are better equipped to assist.

My manager says they've sent the invitation email, but I haven't received it. Why not?

First, confirm that your manager sent the email to the correct address, paying close attention to any common typos and correct capitalization.

If everything looks correct, check your Junk or Spam folders.

If you still can’t find the invitation email, please ask your manager to resend it.

I've forgotten my password. How do I reset it?

You can reset or update your password here. If you don't initially receive a password reset email, be sure to check your spam and junk folders.

I'm receiving an error message that my email address isn't valid. How come?

If you're receiving this error message, you're likely attempting to log in to your account using the wrong email. Your login email is the address to which your initial Workforce.com invitation email was sent.

I'd like to change my Workforce.com login email. How can I do this?

As an employee, you cannot update your Workforce.com login email manually. To change your Workforce.com login email, you'll need to reach out to your manager or account admin, ask them to unlink your current email from your profile, and send a new invitation to join Workforce.com to the correct address.

Access your Workforce.com account