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Access your account

Guide to accessing your account and troubleshooting steps

Updated over a week ago

This guide details how you can access your account. If this is your first time connecting, go to Setting your password. For any current users having issues, go to Troubleshooting login issues. If your employee is having login issues, you can follow the email setup process here.

Setting your password

Your employer will send you an invitation email. Follow the steps in the invitation email to set your Password.

Tip: If you can't find the email, check spam folders and confirm with your employer the email address it has been sent to. The email will be sent from

Downloading the Mobile App

After setting your password, you're ready to download the mobile app and start using

Find the app for Android here or Apple here. To learn more about using the Mobile App, see Employee: Mobile App.

Troubleshooting login issues

If you're having trouble logging in to your account make sure you're using the correct URL:

Request a password reset

If you are still unable to log in via any of the two, try resetting your password via the domain:

If you have issues requesting a password reset, check that the email you are using is your login email. This would be the same email address that your initial onboarding email was sent to and would be sent from with the subject "You've been invited to use". It's possible you have registered an additional email in to receive communications, but only your login email can be used to log in.

Tip: You may need to check your junk folder. The email subject will be 'password reset instructions.'

Speak with your employer

Ask your employer for the following:

  1. To confirm which email is associated with your account and the spelling as your employer sees it in the account

  2. To check that your profile has the correct permissions to access and is still active

  3. Ask if your employer uses Single Sign On functionality, which may require you to use a specific work email to log in

  4. If the above steps do not resolve the issue, ask your employer to unlink your email on your profile and click Invite to to send a new invitation email

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