ICR Touch (UK)

Requirements for ICR Touch and linking it to Workforce.com

Updated over a week ago

ICR Touch is a cloud-based Point of Sale system which you can integrate with your Workforce.com account to feed in your POS data to track sales and create costed rosters.

ICR Touch Requirements

In order to integrate Workforce with ICR Touch, you will need to have an existing ICR Touch account. You would need to have a TouchOfficeWeb + module, which grants you access to all third-party solutions, including Workforce.com.

If you have TOW + module, make sure you have enabled 3rd party services on your ICR Touch account.

For more questions about your ICR Touch product and enabling API access settings, please contact ICR Touch support.

Connect your ICR Touch account to Workforce

In order to integrate your ICR Touch account with Workforce go to Settings > Integrations > Demand Data Integrations:

Click on the ICR Touch tab and then click the green Connect to ICR Touch button:

You will be prompted to authorise the integration by entering your ICR Touch Terminal Access Key. In order to acquire it contact your ICR Touch representative, to whom you should also request having the Workforce integration option enabled.

After saving these changes Workforce will show that the two systems are connected. ICR Touch will now start sending data into Workforce where it can be utilised on link to Live Insights, Weekly Planner, Rota Cost.

Connecting your Datastreams

Within 24 hours of having your Workforce Account integrated with ICR Touch, a data stream will be created per location in your ICR Touch account. You will want to make sure every Datastream is connected to the right location within Workforce. To do this go to the:

Settings > Integrations > Manage Datastreams > (any Datastream)

A window will open containing a drop-down menu, where you can select your organisation, location and associated teams the selected Datastream will be linked to:

Save these changes and proceed to do the same with all Datastreams currently available.

Time Zone and Business hours

When connecting a POS device, it is also important that the locations you have created in Workforce have a time zone appropriate to your region and that your business hours correspond to the reporting hours you have set in your POS account. To make sure you have done so in Workforce, navigate to Workforce > Teams > and then click the Edit button next to a location:

Once you open the location settings, click on Show advanced options and update the time zone using the drop-down menu and the business hours:

Make sure to update the location details after you have done this.

We also suggest you navigate to Settings > Integrations > POS Integrations > Edit integrations and click the below button:

Allow the system to take some time (approx. an hour) to update all the data and then compare within Workforce your projected and generated revenue with the planned and actual attendance of your workforce and schedule your future rotas basing yourself on hard data and recorded experience.

Sales figures coming from ICR Touch are NET sales, that is, do not include tax.

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