If no data is coming through from your POS integration, here are a few steps you can take to troubleshoot the issue.

Re-Import Data

If no data is coming through, your first step here should be to reimport data for the last 30 days.

This can be done by going to the settings cog wheel in the top right < integrations < pos integrations. Then click the edit button on the POS integration, and click the red “import data from last 30 days” button.

This can take a while, so the changes are most likely not going to appear immediately.

Verify POS System is Connected

Sales will only be pulled through if your POS integration is connected. To check this, go to the settings cog wheel in the top right < integrations < pos integrations.

If your POS is connected, you will see this:

If not, it will need to be reconnected.

Verify Data Streams have been created

Datastreams can be found in the integrations page and clicking on ‘Manage Datastreams’.

When you connect your POS system, these will be created and synced automatically. If no data streams are created or there are ones missing, this mean your locations in Workforce are not connected to the sites in your POS system.

You will need to ensure the names of locations match in both systems, and check they are set up correctly in the POS system.