1. Check the integration is connected
Go to Settings > Integrations > POS Integrations and check the status of your integration:
Connected and syncing: data has synced in the last day.
Connected but stale: the integration is connected but hasn't synced in over a day. Try re-importing data (step 3).
Connected and empty: the integration is connected but no data has synced yet. Check your data streams (step 2).
Disconnected: the integration needs to be reconnected.
2. Check your data streams are linked to locations
Click Edit on your POS integration and open the Data tab. You'll see each data stream from your POS system and its status:
Connected: the stream is linked to a location and its sales will show there.
Needs configuration: the stream isn't linked to a location yet. Click Edit on the stream to link it.
If there are no data streams, or some are missing, check that your sites are set up correctly in your POS system.
3. Re-import data
Click Edit on your POS integration.
Under Reimport data, choose a window in Reimport the last (7, 14, 30 or 90 days).
Click Reimport.
This re-imports data for every connection to that POS system in your account. It can take a while, so the data may not appear straight away.
To re-import a specific date range for just one data stream, open the data stream and use Sync data.
📝 Important to note: The Reimport option only appears for POS systems that support it, and only while the integration is connected.