What's covered in this guide?:
Clock-in Blocked Error
If you're being blocked from clocking in, the reason should appear underneath the Clock In button.
If you're unsure what the message means or if no reason is displayed below is a list of possible reasons, their meanings, and how to resolve them:
Missing Camera or Location Permission
Ensure that both Camera and Location permissions are enabled in your device settings for the Workforce
Too Early
Your account is set up to block early clock-ins. This means you're attempting to clock in too early for your scheduled shift. Check your scheduled start time or speak with a manager to confirm the early clock-in threshold.
Offsite
This error occurs when you're outside the approved location radius for your shift. Please ensure you're physically at the correct location when clocking in.
Too late
Similar to "Too Early", this setting blocks you if you're too late for your scheduled shift. Double-check your shift time and inform a manager if needed.
Clock-In Blocking Pay Checks
We have enabled Pay Checks that may prevent clock-ins if certain requirements aren't met. These checks run at the time of clock-in and will show an error if any enabled check fails.
Currently, these checks include:
Incomplete employee onboarding
Unsigned contract
Unacknowledged document(s)
Attempted clock-in before employment start date
Attempted clock-in after employment end date
To manage these settings, go to: Settings > Timesheets, and scroll down to configure Pay Checks as Blocking, Warning, or Disabled.
Note:
The Timeclock app must be on version 6.2.21 or later for Pay Check blocks to apply.
These checks do not run for offline clock-ins.