What's covered in this guide?:
Clock-in Blocked Error
If you're being blocked from clocking in, the reason should appear underneath the Clock In button.
If you're unsure what the message means or if no reason is displayed below is a list of possible reasons, their meanings, and how to resolve them:
Missing Camera or Location Permission
Ensure that both Camera and Location permissions are enabled in your device settings for the Workforce
Too Early
Your account is set up to block early clock-ins. This means you're attempting to clock in too early for your scheduled shift. Check your scheduled start time or speak with a manager to confirm the early clock-in threshold.
Offsite
This error occurs when you're outside the approved location radius for your shift. Please ensure you're physically at the correct location when clocking in.
Too late
Similar to "Too Early", this setting blocks you if you're too late for your scheduled shift. Double-check your shift time and inform a manager if needed.
Clock-In Blocking Pay Checks
We have enabled Pay Checks that may prevent clock-ins if certain requirements aren't met. These checks run at the time of clock-in and will show an error if any enabled check fails.
Currently, these checks include:
Incomplete employee onboarding
Unsigned contract
Unacknowledged document(s)
Attempted clock-in before employment start date
Attempted clock-in after employment end date
Steps to Resolve Clock-In Blocks Due to Incomplete Onboarding
If an employee cannot clock in due to incomplete onboarding, follow these steps:
Complete Onboarding in the Workforce.com App:
Ask the employee to open the Workforce.com app.
Locate and tap the 'Confirm and Finish' button to finalize their onboarding process.
Verify Completion:
Ensure that the onboarding status is updated in the system. The clock-in block should now be removed.
To manage these settings, go to: Settings > Timesheets, and scroll down to configure Pay Checks as Blocking, Warning, or Disabled.
Note:
The Timeclock app must be on version 6.2.21 or later for Pay Check blocks to apply.
These checks do not run for offline clock-ins.
FAQs
Why does the app say I’m “Offsite” when I clock in?
Why does the app say I’m “Offsite” when I clock in?
Your phone’s location is outside the area set for your work location (by default, 100 metres around the location pin).
For staff:
Make sure you’re at your rostered location. If you’re working at a different site than the one you’re rostered at, you’ll show as offsite. Ask your manager to update your shift.
Check the app can use your location:
iPhone: Settings → Privacy & Security → Location Services → Workforce. Choose While Using the App and turn on Precise Location.
Android: Settings → Apps → Workforce → Permissions → Location. Choose Allow while using the app and turn on Use precise location.
Turn off battery saver and any VPN, then fully close and reopen the app and try again.
Unless your business blocks offsite clock-ins, you can still clock in. Your manager will just see it flagged on your timesheet.
For managers and admins:
If staff are onsite but still show as offsite, go to the location’s settings and check the pin is in the right place. If needed, increase the Login radius (meters).
To stop staff clocking in when they’re offsite, set up a Block Offsite Start clock-in question. This only applies to the mobile app, not location tablets.