What’s covered in this guide?

Overview

You can connect Claude to your Workforce.com account and ask questions about your workforce in plain English, such as "Who's rostered on next Monday?", "How much annual leave does Sam have?" or "What changed between the last two pay runs?". Claude uses the connection to get the information directly from Workforce.com.

The connection uses the Model Context Protocol (MCP), an open standard that lets AI assistants connect securely to other software.

Before you start

Any Workforce.com user can connect. Sign in with your normal Workforce.com login.
You only see what you can already see. Claude uses your existing Workforce.com permissions. For example, if you can't view staff wages or payroll in Workforce.com, Claude can't either.
The connection is read-only. Claude can look up information but can't make changes in Workforce.com. It can't approve timesheets, edit rosters or run pay.
You authorise the connection. When you connect, Workforce.com shows an authorisation screen listing everything Claude is asking to access, such as leave, payroll, rosters, timesheets, training and employee information. You approve it all at once by clicking Authorise, or click Deny to cancel.

📝 Important to note: Connecting Claude doesn't give you any extra permissions in Workforce.com. You can only access information your Workforce.com role already lets you view.

What you can ask about

Area	Examples
People	Active and inactive staff, your own profile, and an employee's change history, such as "Who changed Sam's pay rate and when?"
Rosters and schedules	The roster for a given week, planned shifts, on-calls, sleepovers, rostered days off and roster costs
Time and attendance	Worked shifts, timesheets, approval status and timesheet costs
Leave	Leave balances and leave requests
Payroll	Payslips, and a comparison of your latest pay run with the previous one
Setup	Locations, teams, award templates, award tags and qualifications
Training	Training assigned to staff and each person's progress

📝 Important to note: Each area needs its own access, which you approve on the authorisation screen. Some information also needs the matching Workforce.com permission, such as permission to view staff costs, wages or payroll. Training also needs an HR subscription.

Example questions

You could ask Claude:

"List everyone at the Bondi location."
"Show me next week's roster and the total cost per day."
"Which timesheets from last week haven't been approved yet?"
"How much sick leave does Alex Chen have left?"
"Summarise the biggest differences between this pay run and the last one."
"What changed on Priya's profile in the last three months?"

Connect in Claude.ai

To connect your Workforce.com account to Claude.ai:

In Claude.ai, go to Settings > Connectors.
Click Add custom connector.
Enter a name for the connector, such as Workforce.com.
Enter this URL: https://my.workforce.com/mcp
Click Add, then Connect.
You'll be taken to Workforce.com. Log in if prompted.
Review the access Claude is requesting, then click Authorise.
You'll return to Claude.ai, where the Workforce.com connector will show as connected.

To use the connector, start a new chat and make sure Workforce.com is switched on in the tools menu. Then ask Claude a question about your workforce.

Connect in Claude Code

In your terminal, run:

claude mcp add --transport http workforce https://my.workforce.com/mcp

Start Claude Code and enter /mcp.
Choose workforce, then select Authenticate. A browser window will open.
Log in to Workforce.com and click Authorise.
Return to your terminal.

You can now ask Claude Code questions about the Workforce.com information you have permission to access.

Working across several organisations

If you have access to more than one organisation, for example as an accountant or partner managing client accounts, you can ask:

"Which organisations can I access?"

and then name the one you want:

"Show me the roster for Acme Café next week."

If you don't name an organisation, the assistant uses your default one.

FAQs and troubleshooting

Is my data safe?

Claude goes through the same security checks as the Workforce.com app and API. It can't access more information than your Workforce.com permissions allow, and the connection is read-only.

Can I disconnect Claude?

Yes. In Claude.ai, remove the connector from Settings → Connectors.

In Claude Code, run: claude mcp remove workforce You can also revoke access from your Workforce.com account.

Claude says I don't have access to something

Your Workforce.com role may not include the permission needed, for example to view staff costs, wages or payroll. Some features, such as training, also need an HR subscription.

Ask your Workforce.com administrator about your permissions.

I'm getting “Rate limit exceeded”

Each user can make up to 100 requests per minute. Wait a minute, then try again.

I'm getting “Could not resolve a Workforce user for this access token”

Disconnect the connector, then reconnect it and sign in using the Workforce.com account you normally use.

Can I use other AI tools?

Claude.ai and Claude Code are currently supported. Workforce.com accepts sign-in redirects back to Claude.ai or to your own computer (localhost).

Other MCP tools that authenticate through your own computer may work, but aren't officially supported.

Connect Claude to Workforce.com (MCP connector)