What’s covered in this guide?
Understanding Availability
How Employees Manage Availability
How Managers Use Availability
Configuring Availability Settings
FAQs and Troubleshooting
Understanding Availability
Availability in Workforce.com helps staff communicate when they can or cannot work. Managers use this information to build rosters that respect staff preferences while meeting business needs.
What Availability Is
Availability:
Shows when employees are available or unavailable to work.
Can be recurring (e.g., every Monday available from 3 PM - 10pm) or one-off (e.g., available July 12 from noon - 8pm).
Availability is not a leave request or a roster—it’s a preference that informs scheduling.
How Employees Manage Availability
To set your availability:
Step-by-step instructions
Navigate to the Leave tab in the Workforce.com mobile app.
Select Availability.
Click Add Availability.
Choose whether it’s a Recurring or One-off schedule.
Select the relevant days and times when you are available.
How Managers Use Availability
To roster around availability:
Steps to follow
Open your Roster.
Create or adjust shifts as usual.
If a staff member is unavailable, a rota validation warning will appear.
You can still roster them if necessary, but the system highlights the conflict.
Related feature
Managing Leave Requests
Building Rosters with Staff Preferences
FAQs and Troubleshooting
FAQ 1: What’s the difference between Availability and Leave?
Availability is about preferences (e.g., preferred working hours).
Leave is a formal request for time off (e.g., vacation, sick leave).
FAQ 2: Can I override an employee’s availability?
Yes. Managers can roster staff outside their stated availability, but the system will show a conflict warning.
FAQ 4: Can employees update their availability from the mobile app?
Yes. Staff can update availability via the Workforce.com mobile app under Leave → Availability.