Secondary teams are additional team memberships that allow employees to pick up vacant shifts from teams they don’t primarily work in.
This creates a flexible workforce where employees can cover shifts for other teams when their primary team members are unavailable.
How It Works
Primary Teams – Teams where an employee is regularly rostered
Secondary Teams – Teams where an employee can only claim vacant shifts
Default Team – Used for payroll and reporting
Constraints:
An employee cannot be both primary and secondary in the same team
Employees already working in or managing a team cannot be added as secondary members
Secondary members can only see and claim vacant shifts—they cannot be directly rostered
Prerequisites
Enable both settings in Settings > Rosters:
Vacant Shift Claiming
Secondary Teams
Setting Up Secondary Teams
Step 1: Enable the Feature
Go to Settings > Rosters
Scroll to the Vacant Shifts section
Enable Vacant Shift Claiming
Enable Secondary Teams
Save your settings
Step 2: Assign Secondary Teams to Employees
Open the employee’s Profile
Navigate to Personal > Teams
In the Secondary Teams section, select additional teams
Save changes
You can also use Bulk Actions to assign secondary teams to multiple employees at once.
For Managers
When publishing shifts, you can restrict them to:
Primary members only
Primary and secondary members
Troubleshooting
Issue | Solution |
Can't add employee as secondary | Verify they're not already a primary member or manager of that team, and the feature is enabled |
Secondary members not seeing shifts | Confirm Vacant Shift Claiming is enabled and shifts are published to both primary and secondary members |
Too many claims | Limit secondary team assignments or require manager approval |